Reference

Terms That Cover Your Account on viturplay

These terms set out how your viturplay account works — what you can do, what we expect, and how payments through DANA, OVO, or GoPay are handled. Access is available where local law permits, so read these conditions before you open an account.

Account eligibility appliesDANA, OVO, GoPay coveredLocal law governs accessAccount suspension conditions includedContact path for disputes

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What These Terms Actually Cover

viturplay Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on viturplay, you agree to these terms in full. They apply to every session, every transaction, and every interaction with our support team. Your account is personal — you cannot transfer it, share login credentials, or operate multiple accounts under the same

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identity. If we detect duplicate accounts linked to the same wallet, including DANA, OVO, or GoPay, we may suspend access pending a review. Deposits and withdrawals are processed through the wallet you register to your account; if a wallet address changes, you will need to verify
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the new one through account settings before any funds move. We may update these terms when our service changes or when applicable regulations require it. When that happens, we will notify you through the contact address on your account. Continued use after a notice period means
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you accept the updated terms. For players in Bandar Lampung, access and eligibility follow the same conditions as all Indonesia regions — availability depends on local law. These terms do not create a guarantee of uninterrupted service; scheduled maintenance or regulatory changes may affect availability without
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prior notice.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If something in these terms is unclear or you want to raise a dispute about your account, use the contact paths below. We aim to respond to terms-related queries through live chat and email within the timeframes shown on the contact page. Do not share account credentials when reaching out — your wallet details and login PIN are never required by our support team.

HOW WE HANDLE THIS

Account Security and Your Rights Under These Terms

We apply a few consistent practices to keep your account and data in line with these terms. Knowing what those are helps you understand where responsibility sits — ours and yours.

Wallet Verification

When you link DANA, OVO, or GoPay to your account, we verify that the registered name matches. Mismatches pause withdrawals until you confirm identity through the account settings step.

Account Data Retention

We keep account records for as long as your account is active and for a period after closure as required by applicable rules. You can request a summary of your stored data through live chat.

Session and Login Security

Each login triggers an OTP check to the number on your account. If you lose access to that number, contact support before any wallet change is processed — this step is non-negotiable under our terms.

Requesting Changes

To update your registered details — wallet address, contact number, or account name — submit a request through the help centre. Changes take effect only after verification is complete.

Frequently Asked Questions About These Terms

These are the questions we get most often about how the terms apply to accounts, wallets, and access on viturplay. Each answer reflects the current terms — if something changes, the updated version on this page takes effect.

The core terms are the same regardless of wallet. Each wallet has its own transaction limits set by the provider, which sit outside our terms but affect how much you can move per session.

No. One account per person is a firm condition. If two accounts are linked to the same wallet or identity, both are flagged for review and access may be suspended until the situation is resolved.

We notify you through your registered contact. You then have a set notice period to review the changes. Continuing to use your account after that period means you accept the updated conditions in full.

Raise it through live chat first for quick resolution. For formal disputes, email support with your account ID and a clear description. We follow the process set out in the dispute section of the full terms.

Access depends on local law and is available only where local law permits. We do not make eligibility determinations on your behalf — check what applies in your region before opening an account.

Go to account settings and submit a wallet update request. The new wallet is verified before any withdrawal can process. Do not attempt a withdrawal to an unverified wallet — it will be held pending review.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms That Cover Your Account on viturplay

How to Reach Us About These Terms

Account Security and Your Rights Under These Terms

Wallet Verification

Account Data Retention

Session and Login Security

Requesting Changes

Frequently Asked Questions About These Terms

01 Do these terms apply differently depending on which wallet I use — DANA, OVO, or GoPay?

02 Can I hold more than one viturplay account?

03 What happens to my account if these terms are updated?

04 How do I dispute a decision made under these terms?

05 Is access to viturplay available everywhere in Indonesia?

06 What should I do if my DANA or OVO wallet details change after I register?

Terms & Conditions

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