Reference

What You Agree To When You Use viturplay

These legal terms set out the conditions under which you access our lobby, use your account wallet, and transact through DANA, OVO, or GoPay — available where local law in Indonesia permits.

Account TermsPrivacy & DataCookie PolicyJurisdiction NoticeDANA · OVO · GoPay Context
viturplay What You Agree To When You Use viturplay
POLICY CONTACT

Reach Us on a Legal or Policy Matter

If you have a question about these terms, need to update your account details for compliance reasons, or want to submit a data request, our support team handles policy matters through the channels below. We aim to respond to policy queries within a reasonable timeframe and will confirm receipt so you know your request is being handled.

Live Chat Open the chat widget in your account dashboard for policy questions. Our team will route your message to the right handler and confirm next steps.
Email Support Send detailed policy or data requests by email. Include your registered account ID so we can locate your record and respond accurately.
Account Help Centre The Help Centre inside your account covers common policy questions, wallet-verification steps, and how to submit a formal data access or deletion request.
DATA & SECURITY

How We Handle Your Data and Account Security

Your account information and transaction history are handled under a defined retention policy. We collect only what is needed to run your account, process payments via DANA, OVO, or GoPay, and comply with applicable obligations in eligible regions. You can request access to, correction of, or deletion of your personal data at any time through our support channels.

Data Retention

We keep account and transaction records for as long as required by applicable obligations. When retention periods expire, data is deleted from active systems in line with our internal schedule.

Cookie Use

We use cookies to keep your session active, remember your lobby preferences, and measure which sections of the site you use. You can manage cookie settings through your browser at any time.

Account Security

Login uses OTP verification sent to your registered contact. If you suspect unauthorised access, change your password immediately and contact support — we can place a temporary hold on your account wallet.

Your Rights

You may request a copy of the data we hold on you, ask us to correct inaccuracies, or request deletion where no retention obligation applies. Submit requests via email or live chat with your account ID.

Common Questions About These Terms

These questions cover what users in Indonesia most often ask about their rights, data, account conditions, and how to act on a policy concern. If your question is not answered here, reach us via live chat or email.

Access depends on whether local law in your region permits it. We do not confirm legality for any individual location — you need to verify this yourself before opening an account.

We collect the contact details, identity information, and payment-method data needed to run your account and process transactions through DANA, OVO, or GoPay. No unnecessary data is gathered.

Send a request via email or live chat with your registered account ID. We will confirm receipt and provide your data summary within a reasonable timeframe under applicable obligations.

Yes, where no legal retention obligation prevents it. Submit a deletion request through our email support channel. We will confirm what can be removed and when the deletion will be completed.

Your linked DANA, OVO, or GoPay connection is removed from our system when your account is closed and all pending transactions are settled. Your e-wallet account itself is unaffected.

We notify you through the contact method registered on your account before material changes take effect. Continuing to use the lobby after that notice means you accept the updated terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.